Terms of service

Effective Date: January 13, 2026
Last Updated: January 13, 2026

1. ACCEPTANCE OF TERMS

These Terms and Conditions ("Terms," "Agreement") constitute a legally binding contract between you ("Customer," "User," "you," or "your") and Khlorifica ("Company," "we," "us," or "our"), governing your access to and use of our e-commerce website, products, and services (collectively, the "Services").

BY ACCESSING OUR WEBSITE, CREATING AN ACCOUNT, PLACING AN ORDER, OR UTILIZING ANY OF OUR SERVICES, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. If you do not agree with any provision of these Terms, you must immediately cease all use of our Services and refrain from making any purchases.

These Terms apply to all visitors, users, customers, and others who access or use the Services. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.

1.1 Agreement to Arbitrate

IMPORTANT: THESE TERMS CONTAIN AN ARBITRATION AGREEMENT IN SECTION 16 WHICH WILL, WITH LIMITED EXCEPTIONS, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT: (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST US ON AN INDIVIDUAL BASIS, NOT AS PART OF ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS.

1.2 Eligibility Requirements

To use our Services and enter into this Agreement, you must:

• Be at least 18 years of age or the age of majority in your state of residence
• Be a resident of the United States
• Have the legal capacity to enter into binding contracts
• Not be barred from using our Services under United States law

By using our Services, you represent and warrant that you meet all of these eligibility requirements. If you do not meet these requirements, you must not access or use the Services.

2. ACCOUNT REGISTRATION AND SECURITY

2.1 Account Creation

While browsing our website does not require an account, certain features and the checkout process may require you to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information to keep it accurate, current, and complete
• Maintain the security of your password and accept all risks of unauthorized access to your account
• Immediately notify us of any unauthorized use of your account or any other breach of security

You are solely responsible for all activities that occur under your account, whether authorized by you or not. We reserve the right to disable any user account at any time for any reason, including if we believe you have violated any provision of these Terms.

2.2 Account Termination

You may terminate your account at any time by contacting us at [Your Contact Email]. Upon termination, your right to use the Services will immediately cease. We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

2.3 Multiple Accounts and Fraudulent Activity

You may not create multiple accounts to circumvent rules, avoid suspension, or engage in fraudulent activity. We employ sophisticated fraud detection systems and reserve the right to refuse service, terminate accounts, and cancel orders at our sole discretion if we suspect fraudulent, abusive, or illegal activity.

3. PRODUCTS AND SERVICES

3.1 Product Descriptions

We make every effort to display our plant parent indoor accessories and digital downloads as accurately as possible. However, we cannot guarantee that your device's display of colors, textures, or details will be accurate. Product descriptions, images, and specifications are subject to change without notice.

Physical Products:

• All dimensions, weights, colors, and materials are approximate
• Actual products may vary slightly from photographs due to lighting, photography, and individual plant characteristics
• We reserve the right to improve or modify products without prior notice

Digital Products:

• All digital downloads are delivered electronically via email or account download
• File formats, sizes, and technical specifications are stated on product pages
• Digital products are non-returnable except as required by law or as stated in our Refund Policy

3.2 Product Availability and Pricing

Pricing

All prices are stated in United States Dollars (USD) and are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, subject to the exceptions below.

We reserve the right to:

• Modify prices for our products at any time without notice
• Correct pricing errors or inaccuracies even after an order has been submitted or confirmed
• Limit quantities purchased per person, household, or order
• Refuse any order for any reason

Price Errors

Despite our best efforts, a small number of products in our catalog may be mispriced. If the correct price of a product is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We are not obligated to honor mispriced products if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.

Availability

We attempt to ensure that all products listed on our website are available. However, we do not guarantee that all products will be in stock at the time of your order. If a product becomes unavailable after you place an order, we will notify you and offer a refund, exchange, or store credit at your preference.

3.3 Pre-Orders and Backorders

Certain products may be available for pre-order or backorder. When ordering such products:

• Estimated delivery dates are approximations only and not guaranteed
• We reserve the right to cancel pre-orders or backorders if products become unavailable
• Payment may be charged at the time of order placement or shipment, as indicated on the product page
• Pre-ordered items will be shipped separately from in-stock items unless you request otherwise

4. ORDERING AND PAYMENT TERMS

4.1 Order Acceptance

Your receipt of an order confirmation email does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to:

• Product availability
• Errors or inaccuracies in product or pricing information
• Credit card authorization failures
• Suspected fraud or illegal activity
• Incorrect shipping addresses
• Violation of these Terms

An order is not binding upon us until we ship the product to you or, for digital products, until we provide you with download access. We will notify you if all or any portion of your order is canceled or if additional information is required to accept your order.

4.2 Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Other payment methods as made available on our website

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• The information you provide is true, accurate, and complete
• Charges incurred by you will be honored by your payment provider
• You will pay all charges incurred at the prices in effect when incurred

4.3 Payment Processing and Authorization

All payments are processed through secure, PCI-compliant payment processors, including Shopify Payments. We do not store complete credit card information on our servers. By submitting payment information, you authorize us to charge the applicable amounts to your designated payment method.

Authorization Holds

When you place an order, your payment method may be authorized for the full amount. This authorization hold may remain on your account until your order ships or, in the case of canceled or declined orders, until the hold expires (typically 3-7 business days, depending on your financial institution).

Failed Payments

If your payment method is declined or payment cannot be completed for any reason, we reserve the right to cancel your order. You remain responsible for any amounts owed, and we may attempt to charge your payment method multiple times.

4.4 Sales Tax and Applicable Fees

Sales tax will be added to the price of purchases as required by applicable state and local law. The amount of sales tax charged depends on many factors, including:

• The identity of the seller
• The type of item or service purchased
• The time and location of fulfillment
• The destination of the shipment

These factors may change between the time you place an order and when it is fulfilled, which could result in different tax amounts than those displayed at checkout.

4.5 Digital Product Delivery

Digital downloads are delivered electronically and are typically available immediately or within 48 hours of payment confirmation via:

• Email attachment or download link sent to your registered email address
• Account dashboard download section
• Direct download at checkout confirmation

You are responsible for:

• Providing a valid email address
• Checking spam/junk folders for delivery emails
• Downloading products within the timeframe specified (typically 30-90 days)
• Storing downloaded files securely

If you experience difficulties accessing your digital download, contact us at khlorifica@gmail.com within 30 days of purchase.

5. SHIPPING AND DELIVERY

5.1 Shipping Within the United States

We currently ship physical products only within the United States and its territories. Shipping options, costs, and estimated delivery times are displayed at checkout and may vary based on:

• Destination address
• Product size, weight, and fragility
• Shipping method selected
• Carrier availability and schedules

Shipping Methods

Available shipping options may include:

• Standard Shipping (5-7 business days)
• Expedited Shipping (3-5 business days)
• Express Shipping (1-3 business days)
• Free Shipping (where applicable, subject to minimum purchase requirements)

5.2 Delivery Timeframes

Estimated delivery times begin from the date of shipment, not the order date. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by:

• Shipping carriers
• Weather conditions or natural disasters
• Customs or border delays
• Incorrect or incomplete shipping addresses provided by you
• Failed delivery attempts when you are unavailable
• Events beyond our reasonable control (force majeure)

5.3 Shipping Address Accuracy

You are responsible for providing accurate, complete shipping information, including:

• Recipient name
• Complete street address (we do not ship to PO Boxes for certain items)
• City, state, and ZIP code
• Contact telephone number

We are not responsible for orders shipped to incorrect addresses provided by you. If an order is returned to us due to an incorrect address, you will be responsible for additional shipping charges for reshipment.

5.4 Risk of Loss

Title and risk of loss for physical products pass to you upon delivery to the shipping carrier. Once a product is delivered to the carrier, you bear all risk of loss or damage.

5.5 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address you provided, refusal of delivery, or failure to claim the package, you will be responsible for the original shipping costs plus the cost of reshipping. If you do not wish to have the item reshipped, we will refund the product cost minus all shipping charges and a 15% restocking fee.

5.6 Package Inspection

You should inspect all packages immediately upon receipt. If a package appears damaged, you should:

• Note the damage on the carrier's delivery receipt
• Photograph the damaged package and contents
• Contact us within 48 hours at khlorifica@gmail.com

Failure to report damage within 48 hours may limit your ability to seek compensation for damaged items.

6. RETURNS, REFUNDS, AND EXCHANGES

Our complete Return and Refund Policy is available at [Your Return Policy URL]. The following is a summary of key provisions:

6.1 Physical Products

Return Eligibility:

• Physical products may be returned within 30 days of delivery
• Items must be unused, in original condition, and in original packaging
• Proof of purchase is required
• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error

Non-Returnable Items:

• Clearance or final sale items (marked as such)
• Personalized or customized products
• Products damaged due to misuse or neglect
• Items without original packaging or tags

Refund Processing:

• Refunds will be issued to the original payment method within 5-10 business days of receiving the returned item
• Original shipping charges are non-refundable except in cases of defective products or our error
• A restocking fee of up to 15% may apply to certain returns

6.2 Digital Products

Non-Refundable Policy: Due to the nature of digital products, all digital downloads are final sale and non-refundable except where required by law or in the following circumstances:

• The digital file is corrupted and cannot be repaired or replaced
• The product is substantially different from its description
• Technical issues prevent you from downloading the product after reasonable attempts
• We failed to deliver the product within 48 hours of purchase

To request a refund for digital products, you must contact us within 7 days of purchase and provide:

• Detailed description of the issue
• Screenshots or evidence of the problem
• Confirmation that you have deleted all copies of the digital product

6.3 Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately at khlorifica@gmail.com with photographic evidence
• We will, at our sole discretion, provide a replacement, repair, or refund
• Return shipping for defective items will be at our expense
• We may require the return of defective items for inspection

6.4 Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different item, you must:

• Return the original product following our return procedures
• Place a new order for the desired item

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Company Intellectual Property

All content on our website and Services, including but not limited to text, graphics, logos, button icons, images, digital downloads, data compilations, product designs, trade names, trademarks, and software (collectively, "Company Content"), is the exclusive property of Khlorifica or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Khlorifica name, logo, and all related names, logos, product and service names, designs, slogans, and trade dress are trademarks of Khlorifica or its affiliates or licensors. You may not use such marks without our prior written permission.

7.2 Limited License to Users

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Access and use our website for personal, non-commercial purposes
• View and print content from our website for personal, informational use only

This license does not permit you to:

• Modify, copy, distribute, transmit, display, reproduce, publish, license, or create derivative works from Company Content
• Use Company Content for commercial purposes
• Remove or alter any copyright, trademark, or other proprietary notices
• Access or use any part of the Services for competitive analysis or benchmarking

7.3 Digital Product Licensing

Grant of License

When you purchase a digital download, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Download one (1) copy of the digital product
• Use the digital product for personal, non-commercial purposes only
• Store the digital product on your personal devices

License Restrictions

You may NOT:

• Resell, redistribute, sublicense, rent, lease, or lend the digital product
• Share, copy, or transfer the digital product to any third party
• Modify, reverse engineer, decompile, or disassemble the digital product
• Remove or alter any copyright notices or watermarks
• Use the digital product for commercial purposes without express written permission
• Claim ownership or authorship of the digital product
• Upload the digital product to file-sharing platforms or public repositories

Commercial Use Licensing

If you wish to use digital products for commercial purposes, you must purchase a separate commercial license. Contact us at khlorifica@gmail.com for commercial licensing inquiries. Unauthorized commercial use constitutes copyright infringement and breach of contract.

License Term and Termination

Your license to use digital products continues until terminated. We may terminate your license immediately if you breach any provision of these Terms. Upon termination, you must cease all use of the digital product and destroy all copies in your possession.

7.4 User-Generated Content

If you post reviews, comments, photos, or other content on our website or social media pages ("User Content"), you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media.

You represent and warrant that:

• You own or control all rights to your User Content
• Your User Content does not violate any third-party rights
• Your User Content is accurate and not misleading
• Your User Content does not contain unlawful, harmful, or offensive material

We reserve the right to remove any User Content at our sole discretion.

7.5 Digital Millennium Copyright Act (DMCA) Compliance

If you believe that any content on our Services infringes your copyright, please notify our Designated Copyright Agent with the following information:

• A physical or electronic signature of the copyright owner
• Identification of the copyrighted work claimed to have been infringed
• Identification of the infringing material and its location
• Your contact information (address, telephone number, email)
• A statement of good faith belief that the use is not authorized
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act

Designated Copyright Agent:
Khlorifica DMCA Agent
[Your Business Address]
[Your City, State, ZIP Code]
Email: [Your DMCA Email]

8. PROHIBITED USES AND CONDUCT

You agree not to use the Services for any unlawful purpose or in any way that violates these Terms. Prohibited uses include, but are not limited to:

8.1 Unlawful Activity

• Violating any applicable federal, state, or local law or regulation
• Transmitting unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable material
• Promoting discrimination, bigotry, hatred, harassment, harm, or violence against any individual or group
• Impersonating any person or entity or misrepresenting your affiliation with any person or entity

8.2 Security Violations

• Attempting to gain unauthorized access to our systems, accounts, or networks
• Interfering with or disrupting the Services or servers connected to the Services
• Uploading viruses, malware, or any malicious code
• Conducting security or penetration testing without prior written authorization

8.3 Intellectual Property Violations

• Infringing any patent, trademark, trade secret, copyright, or other proprietary rights
• Copying, reproducing, or distributing Company Content without authorization
• Violating digital product licensing restrictions
• Removing or altering proprietary notices on any Company Content

8.4 Commercial Misuse

• Using the Services for unauthorized commercial purposes
• Reselling products or services without authorization
• Scraping, data mining, or harvesting content or information from the Services
• Using automated systems (bots, spiders, scrapers) to access the Services

8.5 Fraudulent Activity

• Providing false, inaccurate, or misleading information
• Using stolen or fraudulent payment methods
• Engaging in chargeback fraud or payment disputes in bad faith
• Creating multiple accounts to circumvent restrictions or engage in abuse

8.6 Enforcement

Violation of these Prohibited Uses may result in:

• Immediate termination of your account and access to Services
• Cancellation of pending and future orders
• Forfeiture of any credits, discounts, or promotional offers
• Legal action and referral to law enforcement authorities
• Liability for damages caused by your violations

9. DISCLAIMERS AND WARRANTIES

9.1 "AS IS" and "AS AVAILABLE" Disclaimer

THE SERVICES, INCLUDING ALL CONTENT, PRODUCTS, AND MATERIALS, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• IMPLIED WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE

9.2 No Warranty of Accuracy

We do not warrant that:

• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Services will be accurate or reliable
• The quality of any products, services, information, or other material obtained through the Services will meet your expectations
• Any errors in the Services will be corrected

9.3 Product Disclaimers

Physical Products

We make no warranties regarding:

• The performance, durability, or suitability of physical products for any particular purpose
• Compatibility of products with specific plants, environments, or growing conditions
• Results achieved from using our products

Plant care accessories are subject to variable conditions including, but not limited to, environmental factors, user application, and plant characteristics. Results may vary.

Digital Products

We make no warranties that:

• Digital products are error-free or will function continuously without interruption
• Digital products are compatible with all devices, operating systems, or software
• Digital products will meet your specific requirements or expectations

You assume all risk related to the use of digital products.

9.4 Third-Party Content

Our Services may contain links to third-party websites, advertisements, or services. We do not control, endorse, or assume responsibility for any third-party content. Your use of third-party services is at your own risk and subject to the terms and conditions of those third parties.

9.5 Medical and Professional Advice Disclaimer

NOTHING ON OUR WEBSITE OR IN OUR PRODUCTS CONSTITUTES PROFESSIONAL ADVICE, INCLUDING BUT NOT LIMITED TO HORTICULTURAL, AGRICULTURAL, OR PLANT CARE ADVICE. Information provided is for general informational and educational purposes only. Always consult with qualified professionals regarding specific plant care needs, pest control, or environmental concerns.

10. LIMITATION OF LIABILITY

10.1 Damages Limitations

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL KHLORIFICA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to:

• Loss of profits, revenue, data, or use
• Loss of business opportunities
• Damage to reputation or goodwill
• Cost of substitute products or services
• Personal injury or property damage

ARISING FROM OR RELATING TO:

• Your use or inability to use the Services
• Any conduct or content of any third party on the Services
• Unauthorized access to or alteration of your data or communications
• Products purchased or obtained through the Services
• Any other matter relating to the Services

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Maximum Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

• THE AMOUNT YOU PAID US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR
• ONE HUNDRED DOLLARS ($100.00)

10.3 Basis of the Bargain

YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH IN THESE TERMS REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND US, AND THAT THESE LIMITATIONS ARE AN ESSENTIAL BASIS TO OUR ABILITY TO MAKE THE SERVICES AVAILABLE TO YOU ON AN ECONOMICALLY FEASIBLE BASIS.

10.4 State Law Exceptions

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on implied warranties, so the above limitations or exclusions may not apply to you. In such states, our liability will be limited to the greatest extent permitted by law.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Khlorifica and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind (including reasonable attorneys' fees) arising from or relating to:

• Your use or misuse of the Services
• Your breach of these Terms or any representation, warranty, or covenant contained herein
• Your violation of any law, regulation, or rights of any third party
• Your User Content or any content you submit, post, or transmit through the Services
• Your violation of intellectual property or other rights of any person or entity
• Any fraudulent or illegal activity engaged in by you

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

12. MODIFICATION OF TERMS

12.1 Right to Modify

We reserve the right to modify, amend, or update these Terms at any time, at our sole discretion. When we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Provide notice through email to registered users
• Display a prominent notice on our website for 30 days

12.2 Your Continued Use Constitutes Acceptance

Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the revised Terms, you must stop using the Services immediately.

12.3 Prior Versions

We maintain an archive of previous versions of these Terms. You may request access to prior versions by contacting us at khorifica@gmail.com.

13. TERMINATION

13.1 Termination by You

You may terminate your relationship with us at any time by:

• Discontinuing use of the Services
• Closing your account (if applicable)
• Contacting us to request account deletion

13.2 Termination by Us

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Request by law enforcement or government agencies
• Discontinuance or material modification of the Services
• Unexpected technical or security issues
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity

13.3 Effect of Termination

Upon termination:

• Your right to use the Services will immediately cease
• All licenses granted to you will terminate
• We may delete your account information and content
• Sections of these Terms that by their nature should survive will survive termination

Termination does not relieve you of any obligations incurred prior to termination.

13.4 Outstanding Obligations

Upon termination, you remain responsible for:

• All outstanding payment obligations
• Returning any products subject to return
• Complying with intellectual property restrictions
• Any indemnification obligations

14. GOVERNING LAW AND JURISDICTION

14.1 Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Nebraska, United States of America, without regard to its conflict of law provisions.

14.2 Jurisdiction and Venue

Subject to the Arbitration Agreement in Section 16, you agree that any legal action or proceeding arising from or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in [Your County], [Your State], and you irrevocably submit to the personal jurisdiction of such courts.

14.3 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY LAW, BOTH YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF THESE TERMS OR THE SERVICES.

15. DISPUTE RESOLUTION PROCESS

15.1 Informal Resolution

Before filing a claim against us, you agree to contact us at khlorifica@gmail.com and attempt to resolve the dispute informally. In the notice, describe the nature of the claim and the relief sought. If we are unable to resolve the dispute within 60 days, either party may initiate formal proceedings.

15.2 Mandatory Pre-Arbitration Negotiation

Prior to initiating arbitration, the parties agree to engage in good faith negotiations for at least 30 days. During this period, both parties will make reasonable efforts to resolve the dispute through direct discussion.

16. ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

16.1 Agreement to Arbitrate

You and Khlorifica agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, "Disputes") will be settled by binding arbitration, except as set forth in Section 16.2 below. Arbitration uses a neutral arbitrator instead of a judge or jury and is subject to very limited review by courts.

This arbitration agreement includes, but is not limited to, disputes arising from:

• The validity, enforceability, or scope of these Terms or this Arbitration Agreement
• The relationship between you and Khlorifica
• The Services or products provided
• Any aspect of the relationship between the parties

16.2 Exceptions to Arbitration

Notwithstanding Section 16.1, the following disputes are not subject to arbitration:

• Small claims court actions (disputes within the jurisdictional limit of small claims court)
• Disputes related to intellectual property infringement
• Disputes seeking injunctive relief related to intellectual property rights
• Disputes related to theft, piracy, or unauthorized use of intellectual property

16.3 Arbitration Procedure

Arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The AAA's rules and filing forms are available at www.adr.org or by calling 1-800-778-7879.

Arbitration Process:

• Either party may initiate arbitration by filing a written demand with the AAA
• The arbitration will be conducted by a single neutral arbitrator
• The arbitrator will apply the substantive law of [Your State]
• The arbitration may be conducted in person, by telephone, by video conference, or by written submission, at your option
• The arbitrator's decision will be final and binding

Costs:

• We will pay all AAA filing, administration, and arbitrator fees for claims less than $10,000 unless the arbitrator finds the claim frivolous
• For claims of $10,000 or more, costs will be determined by AAA rules
• Each party will bear their own attorneys' fees unless the arbitrator awards them

16.4 Class Action Waiver

YOU AND KHLORIFICA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

16.5 Severability

If any part of this Arbitration Agreement is found to be unenforceable, the remainder will continue to apply, except that if the Class Action Waiver is found unenforceable, this entire Arbitration Agreement will be unenforceable.

16.6 Opt-Out Right

You have the right to opt out of this Arbitration Agreement. To opt out, you must send written notice to us at [Your Legal Address] within 30 days of your first use of the Services. The notice must include your name, address, email, and a clear statement that you wish to opt out of this Arbitration Agreement.

If you opt out:

• This Arbitration Agreement will not apply to you
• All other provisions of these Terms will remain in effect
• Any disputes will be resolved in the courts specified in Section 14.2

17. MISCELLANEOUS PROVISIONS

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and Khlorifica regarding the Services and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding the Services.

17.2 Waiver

No waiver by Khlorifica of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Khlorifica to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

17.3 Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired, and such provision shall be deemed modified to the minimum extent necessary to make such provision valid, legal, and enforceable.

17.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may freely assign these Terms and our rights and obligations hereunder without restriction. Any attempted assignment by you in violation of this provision shall be null and void.